Hello steemians! I want to share with you this free course of 7 hours, this is perfect for IT Managers that need to know more about ITIL!

In this course you will learn:

• In-depth understanding of the purpose and scope of service operation and the value to business.
• In-depth understanding of the service operation processes and their associated roles, responsibilities, challenges, risks, and the critical success factors.
• Review of service operation activities and interaction of activities in other lifecycle stages.
• Understanding how service operation is organized and how the functions are mapped to various roles and responsibilities.
• Overview of technology and implementation considerations.

Please read my introduceyourself for more details:

https://steemit.com/introduceyourself/@udemycoupons/welcome-to-udemy-coupons

Enjoy! Upvote & Follow.

Course Coupon