Extremely long response time for Bittrex Support

Hey fellow Steemians,

first of all: I'm an idiot.
before Christmas I did a transaction for my girlfriend in order to transfer Steem from her account onto my Bittrex account in order to cash it out as she's even newer to the whole cryptocoin-stuff than I am.

So far so good.... I trans did the transfer and was wondering why it took so long.... My past transfers have been done within minutes, so I waited.... and waited.... and waited... after 16 Hours of waiting, just before leaving into Christmas holiday I opened a ticket for them to check the issue.
After a day I finally noticed that I'm the biggest moron on earth.

I transferred STEEM to the @bittrex account BUT using my SBD transaction code.

Okay... checking the Bittrex Crosschain Recover Policy. Okay, seems not to be so uncommon that this kind of mistake happens. Then I closed one ticket, opened another on and waited again.... and that's where I am now.

The only thing that happened was an automatic mail, telling me that...

Due to an unprecedented amount of growth in a relatively short amount of time we're experiencing a longer than usual wait time responding to and resolving your requests.
Asking me to respond if the ticket still is necessary.

After some Google-fu research seems that this kind of support or let's say the lack of it is a thing since October now. For one of the most frequented crypto-coin Trading Sites I find this not only extremely unsatisfactory but also unacceptable.
In my opinion this issue is one of the fast to solve ones as I have sent screenshots to prove this request valid and they just have to reroute the transfer to the right transfer ID...

Has anyone of you any experience how long these issues take to be solved nowadays or maybe the same issue? Any Idea how to speedup the Process?
It's a real pity that after I did this Mistake the Cryptomarket crashed so badly and we were losing hard cash because of this but well... you can't change the past :-/

Cheers
@mrweirdowski

Has anyone of you had the same (or similar) issue