kraken.com freezes deposits without reason

I feel a little bit sad about, that my first post is a negative one.
But this is something I want to share with you anyway.

First I have to say that I made so long good experiences with kraken.
I'm a Tier 3 verified Customer (this is the nearly highest verification you can get) and a
I made deposits and trades over a year without problems.

Last week a made deposit (inside the limits) and it's still set on hold since that. I can see in the Web-UI that they still received the money.
So I sent a message to the support an few days ago. No answer. Only the automatic "we have receive you message blah blah" from the ticketsystem.
Today, I sent a second mail, where I asked what the status is?
Also an autoresponse message, which says: "we don't accept requests via email at the moment" WTF?!

I found some articles on steem and reddit with similar problems... They are some months old, but the issues seems to be the same.

• @surfermarly:
  https://steemit.com/cryptocurrency/@surfermarly/kraken-com-has-frozen-my-money-since-8-days-is-that-the-price-for-being-an-early-adopter-of-crypto-currencies
• reddit:
  https://www.reddit.com/r/Bitcoin/comments/5mr1kn/is_kraken_trustworthy_deposit_on_hold_without_any/

Sorry kraken, that's not a little issue for me and this is not the kind of business relationship I expected.
For now you are on my "not-trustworthy-list" and I can't recommend you anymore.

@all steemians
Did anyone of you made similar experience with kraken.com or heared anything similar?