customerservices Tag Posts Index

HSBC Saga Continues

This would be almost comical if it was not real which sadly this is real and where customer services is currently in every company. Yesterday I followed up to see

How a Knowledge Process Outsourcing (KPO) Center Can Transform Your Business Strategy

Introduction In today’s rapidly evolving business landscape, Knowledge Process Outsourcing (KPO) has emerged as a pivotal strategy for organizations seeking to enhance

Insurance Company Paying Compensation

Last night I received a response back from the insurance company which was part of their review. They take full blame which is refreshing to see in this day and

Maintaining Service Levels & Extending Support to customer

I have been in the field of customer services for last 10 years however, I kept on changing the industry in the first 3 years but then, finally I stuck with the

An example of e•on customer services WOLVOMAN80

This conversation shows how e•on treat pre payment meter costumers.. Spoiler extortion, rip off and hang up when they feel like.

Bots for Chat

In changing world of technology and inclusion of AI for better services has resulted in new services for customers. Gone are the old days where a customer representative

Good times with customer services

I just got a Macbook from Apple. And I decided to go check for my anniversary date for kicks (I'm usually pretty through about checking for things like that. I used