TurboTax survey: Is this software reliable?

Tax season has started and that means that you should prepare for your tax filing. No doubt, it’s quite a complicated process, like everything connected with finances. There are several options to file your taxes, like:

• Do it yourself (fill out IRS Form 1040 or Form 1040-SR by hand and mail it)
• Use online tax software
• Hire a tax pro

The most popular option for tax filing is using an online tax software. Turbotax is considered to be the market leader in this product segment. Customers report mixed feedback using this software - some of them are pleased but some experienced several problems using it.

To help better understand how satisfied consumers are with the tax software services and their customer service, PissedConsumer conducted an online survey about their experiences. Thus, 64.7% of surveyed consumers got their issues resolved by a TurboTax customer service representative.

Find more information in the TurboTax survey.

Based on 2.7K consumers’ feedback about TurboTax, the company’s rating is 1.8 out of 5. Customers often complain about issues with the software itself, reporting glitches and bugs. Sometimes TurboTax users were unable to get tax information for previous years or faced issues with unexpected fees or payments.

“TurboTax said a refund state refund coming for $6276 and my state of Minnesota audited your findings and now say I have to pay $963 so TurboTax did something extremely wrong in calculating my state tax which needs to be rectified please”

Read the full story in a TurboTax review.

What tax software do you use? If you want to compare or read online reviews about software services, check consumers' reports.