AN UNHEALTHY CUSTOMER

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Hi lovely hivers,
Welcome to my blog and my beautiful entry for week 36 edition 1. My special thanks to all the participants and importantly the organisers may God bless you guys for consistently engaging quite number of people.

The subject before us is like what we experience always in the course of our endeavour. You might a customer or a service provider at one point or other. Before I proceed, I would like to explain who a customer is in order to give us a good premise for take off.

A customer is a person who buys either goods or product from a shop, market,. Etc.
A customer is that individual that engages in a transaction in order to buy a product or a particular services in a given location.

I have had the privilege to serve as a customer relations officer of a professional training institute for more than five years. I interacted with different kind of customers from different backgrounds. Some had local, national and international reputation however I was able to manage them.

I would like to share the incidence that happened between a customer and I. I decided to tilted it unhealthy customer because of the kind of attitude he portrayed. He attended our training, took all the various courses and could've pay for certification, licence.
He called me and started narrating some stories with pseudo claims regarding complete payment for his programme. He tried to proof all the points and I carefully listened to him, immediately he finished I went to the institute's financial records.

After I crossed checked all records, I realised that he only paid for the form while no proof of record for the training fee.
I gave him all the necessary feedback but he was just adamant.
I asked him to present his receipts and proof of payment but he couldn't provide any.
He started rendering all sorts of insults, blackmailing the name of the institute.

Hmmm guess what later happened, he got absorbed into the Nigeria navy and behold he was asked to present Health safety Certificate from a recognised institute for promotion. He started a fresh communication with my Director with volumes of apologies for his actions and attempt to tarnish the image of the institute. He promised to pay even double of the required fee if only he can receive his certificate because of the urgency.

This customer claimed the right of a wrong thing that later regreted his act and pleaded for forgiveness.
It was a terrible experience for me but I learnt to stand vehemently to what is right and correct.

Lessons

• Record keeping is very important especially when dealing with customer of such magnitude.
• Don't claim what you are not sure of as the absolute truth.
• Customers are not always right but that doesn't mean that there aren't correct customer who are right.
• Let's not draw conclusion to what we don't have adequate knowledge of.
• Blackmailing and indicting a reputable legal institution is not good.
• I think one need to work on temperament both as a service provider and the customer.

Don't be an unhealthy customer who always claim to be right but a healthy customer that can tolerate the weaknesses and wrongs of service provider at times.

Thanks for visiting my blog and all the comments appreciated.